Terms & Conditions

At Prime & Parcel, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect personal details such as your name, email address, phone number, billing/shipping address, and payment information when you place an order or create an account. We may also collect non-personal data like browser type, IP address, and cookies for website analytics.

2. How We Use Your Information

Your information helps us:

Process and deliver your orders
Communicate order updates and customer support responses
Improve our website, products, and services
Send promotional offers and newsletters (only if you’ve opted in)

3. Payment Security

All transactions are processed through secure payment gateways. Prime & Parcel does not store your payment card details.

4. Sharing of Information

We do not sell, trade, or rent your personal details to third parties. However, we may share necessary information with trusted partners, such as shipping carriers and payment processors, to fulfill your order.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but this may affect functionality.

6. Data Retention

We keep your personal information only as long as needed to provide services, comply with legal obligations, or resolve disputes. Once no longer required, your data will be securely deleted.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your data
Withdraw consent for marketing communications
Request deletion of your data, subject to legal requirements

8. Third-Party Links

Our website may include links to external sites. Please note that we are not responsible for the privacy practices of other websites and encourage you to review their policies separately.

9. Children’s Privacy

Prime & Parcel does not knowingly collect personal information from individuals under 18 years of age. If such data is accidentally collected, it will be promptly deleted.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.